In aviation, your website is a hiring tool whether you built it that way or not

For most aviation businesses the constraint on growth is people, not customers. The website is usually built entirely for the customers.

Ask an FBO manager, a shop owner or a director of maintenance what is actually stopping them from growing, and customers are rarely the answer. The answer is people. Licensed people, specifically, and there are not enough of them.

Then look at the website. Eight pages aimed at buyers, and a careers page with an email address on it.

The applicant does the same check the customer does

A technician hears about you the same way your clients do. From somebody they worked with, from a school, from a recruiter, from a conversation on a ramp. Then they look you up.

That visit is the same two minute vetting exercise a prospective client runs, which I wrote about in what these buyers are actually checking, except the questions are different ones. A mechanic has already decided you are credible. They are asking what their Tuesday looks like.

What they want to know, and almost nobody publishes

  • What airframes will I actually be working on, by type.
  • Shift pattern, and whether there is weekend or night coverage.
  • How much travel, and whether it is optional or expected.
  • Whether you pay for licenses, type training and continued education.
  • What the tooling and the facility are like. A photograph of a clean hangar does more here than any paragraph.
  • Who runs maintenance, and how long they have been there.
  • Whether the company is growing, because nobody wants to join something shrinking.

Every one of those is a fact you already know and could publish this week. None of them appear on most aviation careers pages, which instead say that the company offers a competitive salary and a positive team environment, a sentence that has never caused anybody to apply for anything.

A job board listing competes. Your own page does not.

On a job board you are one of forty listings for the same role, sorted by somebody else’s algorithm, next to your competitors. That is a market you cannot win, only pay into.

A page on your own site competes with almost nothing. Search for an aviation maintenance role plus a city or a field and you will usually find job boards, aggregators scraping those job boards, and almost no actual employers. The companies doing the hiring are not on the page where people look for the hiring.

That is the same structural gap as the one in building pages for the fields you actually staff, and it is wider here, because fewer people have thought about it at all.

One page per role, not one careers page

A single careers page cannot rank for anything specific, because it is about everything. Split it. A page for A and P mechanics, a page for avionics, a page for line service, a page for inspection authorization if you need one. Each page carries the specifics above for that role, at that location.

For roles you are permanently short of, keep the page up whether or not there is an open requisition today, and say so plainly on the page. For a genuinely one-off opening, date it and take it down when it closes. The alternative, a page listing a vacancy you filled in March, is the careers equivalent of a copyright year that stopped updating.

The structured data nobody in this sector uses

There is a schema type built specifically for job postings, and search engines use it to build dedicated job results. In most industries it is competitive. In aviation services it is close to empty, because the companies hiring are publishing to job boards instead of to their own sites.

It takes an afternoon to add properly, it costs nothing per application, and it puts you in a result your competitors are not in. That is not a common sentence in search work.

Apply from a phone, in a break room, in four minutes

This is where most of the loss happens and it is entirely fixable.

An email address means composing a message and attaching something, which almost nobody does from a phone. A downloadable application form is worse. A portal that demands an account before it will show the job is worst of all.

What works is a short form on the page, on the same screen as the job, that takes a name, a phone number, what they are licensed for and roughly where they are, with the resume optional. You are not making a hiring decision from the form. You are getting a phone number so you can call somebody who is interested today and may not be next week.

Then measure it like you measure leads

Applications per role, per month, per source. If a role page produces nothing for two months the page is wrong, not the market, and you can usually see which part of it is wrong from how far down people scroll.

The reason to bother is simple arithmetic. If a staffing agency placement costs you a percentage of first year salary, one hire sourced from your own site pays for the entire exercise several times over, and the page keeps working after that.

Questions

If your hiring is the constraint and your site is not helping, that is a structure and content problem rather than a design one, and it is part of how I approach aviation work alongside the customer facing side. The pages themselves are ordinary web design and development once somebody has decided what they need to say. Tell me which roles you cannot fill and I will tell you what I would build first.

Written by Sean Lee, Palm Projects

I build and rank websites for small businesses. If something here applies to your site and you want a second opinion on it, send it over.

Start here

Tell me what you are trying to fix

Send over the site you have now, or the one you wish you had. I will tell you honestly whether I am the right person for it.

info@palmprojects.com